Job Description
Launch your career with Charlotte's fastest-growing customer service provider! We're seeking motivated, entry-level candidates to join our dynamic team. No experience is required – we provide comprehensive training and mentorship to help you succeed. Enjoy a supportive environment with growth opportunities, competitive benefits, and a chance to make a real impact on our clients' experiences.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Contribute to a positive team culture through consistent communication
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to thrive in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Willingness to learn and adapt to new systems
- No prior experience necessary – training provided!