Job Description
Join our dynamic team immediately! Milwaukee Innovations Inc. is urgently hiring entry-level Customer Service Representatives to support our growing client base. No prior experience required – we provide comprehensive training and career advancement opportunities.
As the first point of contact for our valued customers, you'll play a pivotal role in delivering exceptional service while developing valuable professional skills. Our collaborative environment supports growth into specialized roles like sales support or account management.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system and knowledge base
- Process orders, returns, and service requests with accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Document all interactions in our customer management platform
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Problem-solving mindset with attention to detail
- Ability to work flexible hours including weekends
- Positive attitude and customer-focused approach
- Reliable transportation to our downtown Milwaukee office
- Must pass background check and drug screening