Job Description
Join Memphis Innovations Group as an Entry-Level Customer Service Representative and kickstart your career in a dynamic, growth-oriented environment! We're seeking motivated individuals with a passion for helping others to join our award-winning team. This role offers comprehensive training, career advancement opportunities, and a supportive workplace culture. Enjoy competitive benefits, flexible scheduling options, and the chance to make a real impact in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM software and internal resources
- Document all interactions accurately in our customer database
- Collaborate with team members to improve service processes
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our Memphis office