Job Description
Join our dynamic team at KC Support Solutions and kickstart your career in customer service! We're seeking motivated entry-level professionals to deliver exceptional support experiences. Enjoy competitive pay with weekly payouts, comprehensive training, and a supportive work environment. Perfect for recent graduates or career changers looking for growth opportunities in Kansas City's thriving business landscape.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics including call quality and resolution rates
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and active listening skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Kansas City office