Job Description
Join our dynamic team immediately! Innovate Solutions Inc. is urgently hiring enthusiastic Entry Level Customer Service Representatives in Phoenix, AZ. This is your golden ticket to launch your career in a fast-paced tech support environment with comprehensive training and growth opportunities. Enjoy competitive pay, full benefits, and a vibrant workplace culture where your contributions matter.
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism and empathy
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics (e.g., call resolution time, customer satisfaction)
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- 0-2 years customer service or technical support experience
- Excellent verbal/written communication skills
- Proficient in Microsoft Office Suite and CRM tools
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts (including weekends)
- Valid Arizona driver's license (for occasional off-site duties)
- Must pass background check and drug screening