Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Raleigh! No experience needed – we provide comprehensive training to kickstart your career. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our supportive environment. Perfect for recent graduates or career changers looking for immediate employment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM system accurately
- Collaborate with team members to enhance service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced environment
- Reliable transportation to our Raleigh office
- No prior experience required – training provided
- Must pass background check