Job Description
Join our award-winning customer service team with industry-leading paid training! No experience necessary—we provide comprehensive on-the-job training to launch your career in Milwaukee's fastest-growing sector. Our urgent hiring initiative offers immediate start dates for motivated individuals seeking professional growth with competitive benefits and advancement opportunities.
Why Choose Apex Solutions Group?
- Free paid training program (4 weeks)
- Health/dental/vision benefits after 60 days
- Performance-based bonuses quarterly
- Tuition reimbursement for further certifications
- Modern downtown Milwaukee office with hybrid options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM software and knowledge bases
- Document interactions in Salesforce with precision and detail
- Collaborate with senior team members on complex cases
- Meet/exceed performance metrics (quality, speed, CSAT)
- Participate in weekly training sessions and skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- No prior experience required—training provided
- High school diploma or equivalent (GED accepted)
- Strong written and verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to downtown Milwaukee office
- Must pass background check and drug screening