Job Description
Join TechGrow Solutions as an Entry-Level Customer Service Representative with comprehensive paid training! No prior experience required – we provide all the tools you need to succeed. This is your opportunity to launch a rewarding career in a supportive environment with competitive pay and growth potential. Our Columbus-based team is expanding rapidly, and we're urgently seeking motivated individuals ready to learn and grow with us.
What We Offer:
- 4-week paid training program ($18/hour during training)
- Full-time position with benefits (health, dental, 401k)
- Career advancement opportunities to team lead/supervisor
- Modern downtown office with flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls and emails professionally
- Resolve customer inquiries using our proprietary CRM system
- Document interactions accurately in customer service databases
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Basic computer proficiency and typing ability
- Reliable transportation to our downtown Columbus office
- Ability to work 40 hours/week (Monday-Friday 9am-5pm)
- Pass background check and drug screening
- Willingness to learn new technologies quickly