Job Description
Launch your career with no experience required! Philadelphia Growth Partners is seeking motivated individuals for our paid training program to become Customer Service Associates. We provide comprehensive hands-on training, mentorship, and career advancement opportunities in a supportive environment. Perfect for recent graduates or career changers looking to develop professional skills in a growing industry.
Our 8-week training program covers communication techniques, customer relationship management software, conflict resolution, and product knowledge. Upon completion, you'll transition to a full-time role with competitive benefits including health insurance, paid time off, and tuition reimbursement.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat support
- Process customer orders, returns, and inquiries using CRM systems
- Collaborate with team members to resolve complex customer issues
- Document interactions and maintain accurate customer records
- Meet performance metrics for response time and customer satisfaction
- Continuously improve product knowledge and service techniques
- Participate in weekly coaching sessions and skill-building workshops
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer literacy and willingness to learn new software
- Positive attitude and passion for helping others
- Reliable transportation and punctuality
- Ability to work in a fast-paced team environment
- Must pass background check and drug screening