Job Description
Are you looking to kickstart your career in a dynamic and supportive environment? Apex Digital Solutions is currently seeking a motivated Entry Level Customer Service Associate to join our growing team in Sacramento. We believe in developing talent from within, so no prior experience is required—just a great attitude and a strong desire to learn.
As a vital link between our clients and our company, you will provide exceptional support that drives customer loyalty. We offer a comprehensive paid training program to ensure you are fully equipped to succeed.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a professional and helpful demeanor.
- Resolve customer issues and complaints efficiently, ensuring high satisfaction scores.
- Process customer orders, returns, and account updates accurately and securely.
- Collaborate with internal sales and technical teams to troubleshoot complex customer problems.
- Identify upsell opportunities and promote company products/services to enhance the customer experience.
- Maintain a positive and organized workspace while adhering to company policies and procedures.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software platforms.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle high call volumes.
- Reliable internet connection and home office setup if applicable.