Job Description
Are you ready to launch your career without prior experience? GrowthHub Solutions is urgently hiring Entry-Level Customer Service Associates in San Diego, CA. We provide comprehensive training to transform motivated individuals into customer service professionals!
Join our dynamic team and enjoy:
- Competitive hourly pay plus performance bonuses
- Paid 6-week training program with mentorship
- Comprehensive health benefits after 60 days
- Clear career advancement path to team lead/supervisor
- Modern downtown office with flexible scheduling options
If you're a compassionate communicator with a drive to succeed, we want to meet you!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve inquiries regarding products, services, and account status
- Document interactions accurately in CRM system and maintain case notes
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Participate in weekly training sessions to enhance product knowledge
- Uphold company standards for data security and privacy compliance
Qualifications
- No prior experience required - we provide all training!
- High school diploma or equivalent (GED accepted)
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Basic computer literacy (typing 25+ WPM preferred)
- Positive attitude and willingness to learn new technologies
- Must be authorized to work in the United States
- Availability to work evenings/weekends as needed