Job Description
Join our dynamic team in Baltimore and kickstart your career with an immediate hire opportunity! Baltimore Business Solutions is seeking motivated Entry Level Customer Service Associates to provide exceptional client experiences. This temporary role offers hands-on training, flexible scheduling, and potential for permanent placement. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. Perfect for recent graduates or career changers eager to gain valuable experience in a fast-paced setting. Apply today and start your professional journey tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism
- Process orders, returns, and account updates accurately
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed customer records in CRM systems
- Identify upsell opportunities and promote company services
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics and quality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or administrative experience
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Baltimore office
- Immediate availability to start work