Job Description
Join our dynamic team as an Entry Level Customer Service Associate and launch your career in one of Ohio's fastest-growing industries! We provide comprehensive paid training and a supportive environment where your growth is our priority. No prior experience required – just bring your enthusiasm and willingness to learn. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our Fortune 500 partner ecosystem.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, troubleshoot account issues, and resolve service disruptions efficiently
- Document all customer interactions accurately in our CRM system
- Collaborate with specialized teams to escalate complex technical or billing concerns
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing skills development sessions and team workshops
Qualifications
- High school diploma or equivalent (recent graduates encouraged to apply)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and typing proficiency (25+ WPM)
- Ability to work in a fast-paced environment with shifting priorities
- Positive attitude and willingness to learn new technologies
- Must be authorized to work in the United States