Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Associate! We're seeking motivated individuals to deliver exceptional service and support to our valued clients. This immediate hire opportunity offers a fast-paced environment where you'll gain valuable experience while contributing to our mission of customer excellence. No prior experience required—we provide comprehensive training to set you up for success.
Our Virginia Beach headquarters offers a collaborative culture with growth opportunities and competitive benefits. If you're ready to launch your career in a supportive and rewarding setting, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve customer concerns and escalate complex issues to appropriate teams
- Maintain detailed records of customer interactions in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Process orders, returns, and exchanges efficiently
- Contribute to process improvement initiatives
- Adhere to company policies and service standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite
- Ability to work in a fast-paced, team-oriented environment
- Customer service experience preferred but not required
- Must be available for flexible scheduling including weekends