Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive paid training to launch your career in Virginia Beach. Enjoy competitive benefits, growth opportunities, and a supportive work environment.
Why Work With Us?
- Full-time position with paid 6-week training program
- Health insurance, 401(k) matching, and paid time off
- Career advancement into leadership or specialist roles
- Modern office in Virginia Beach with flexible scheduling
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and process orders accurately
- Document interactions in CRM system with precision
- Collaborate with team to improve customer satisfaction metrics
- Participate in ongoing training to enhance product knowledge
- Meet performance targets for call quality and resolution time
- Contribute to team initiatives for service excellence
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving abilities
- Proficient in basic computer applications
- Reliable transportation to Virginia Beach office
- Positive attitude and willingness to learn new skills
- Ability to work flexible hours including weekends
- Background check and drug screen required post-offer
- No prior experience necessary – training provided!