Job Description
Start your career immediately with Sacramento Community Services! We're seeking motivated Entry-Level Customer Service Associates to join our dynamic team. No prior experience required – we provide comprehensive training. Perfect for recent graduates or career changers looking to launch in customer service. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Sacramento.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update customer records in CRM systems accurately
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (recent graduates encouraged)
- Strong verbal and written communication skills
- Basic computer proficiency (typing, Microsoft Office)
- Positive attitude and customer-first mindset
- Ability to work independently and in team settings
- Reliable transportation to our Sacramento office
- Willingness to adapt to flexible schedules
- Passion for helping others succeed