Job Description
Join UrbanTech Solutions as an Entry-Level Customer Service Associate and kickstart your career in tech! We're seeking motivated individuals with no prior experience who thrive in dynamic environments. Our comprehensive training program equips you with essential skills in client communication, technical troubleshooting, and software navigation. Enjoy competitive pay, career advancement opportunities, and a collaborative team culture in Oakland's vibrant downtown.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve escalated issues
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Reliable transportation to downtown Oakland office
- Ability to work flexible hours including weekends