Job Description
Join our dynamic team at Tampa Bay Solutions Group where we're hiring motivated individuals with no experience! We provide comprehensive training and career growth opportunities in a supportive environment. As a Customer Service Associate, you'll be the face of our brand, delivering exceptional experiences to clients while building valuable professional skills. Perfect for recent graduates or career changers seeking a fresh start in Tampa's thriving business scene.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Update customer records and maintain detailed documentation
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics for quality and efficiency
- Contribute to team goals through proactive communication
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and customer-focused mindset
- Ability to work flexible hours including weekends
- Valid Florida driver's license (for occasional off-site duties)
- Pass background check and drug screening