Job Description
Join our dynamic team at Portland Community Services as an Entry-Level Customer Service Associate! No prior experience needed – we provide comprehensive training to help you succeed. This is your opportunity to launch a rewarding career in customer support while making a positive impact in your local community.
We're seeking motivated individuals with a passion for helping others. If you're a quick learner, have excellent communication skills, and thrive in a collaborative environment, we want to hear from you. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture designed for growth.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Accurately process customer inquiries and resolve issues with empathy
- Maintain detailed records of customer interactions in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training programs to enhance skills
- Support community outreach initiatives and local events
- Adhere to company policies and quality standards
Qualifications
- High school diploma or equivalent (no experience required)
- Strong written and verbal communication skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to our downtown Portland location
- Flexibility to work occasional weekends or holidays