Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and kickstart your career in NYC! No prior experience required – we provide comprehensive training to help you succeed. At Urban Growth Partners, we foster a supportive environment where your growth is our priority. Enjoy competitive benefits, career advancement opportunities, and the chance to work with industry leaders in the heart of Manhattan. Apply now and transform your potential into a rewarding career!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Continuously improve product knowledge through training modules
- Support team goals by meeting performance metrics
Qualifications
- No experience required – open to recent graduates and career changers
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new systems
- Basic computer proficiency with MS Office Suite
- Positive attitude and customer-focused mindset
- Authorization to work in the United States