Job Description
Start your career tomorrow with Florida Connect Services! We're urgently hiring motivated individuals for our entry-level customer service positions. No experience required – we provide comprehensive paid training to ensure your success. Join our dynamic team and build a stable career in Miami's thriving business environment.
What We Offer:
- Full-time position with competitive hourly pay
- 2-week paid training program covering systems, processes, and soft skills
- Health benefits, 401(k) matching, and paid time off
- Clear career advancement path to team lead/supervisor roles
- Collaborative, supportive work culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, payments, and account updates accurately
- Document interactions in CRM system with precision
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing skill development sessions
Qualifications
- No prior experience necessary – training provided!
- High school diploma or equivalent required
- Strong verbal communication skills in English
- Basic computer proficiency (typing, navigation)
- Positive attitude and willingness to learn
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Miami location
- Must be available for training starting immediately