Job Description
Join Georgia Innovations Group as an Entry-Level Customer Service Associate and kickstart your career in one of America's fastest-growing job markets! We're seeking motivated individuals with no prior experience who thrive in dynamic, team-oriented environments. Our comprehensive 6-week paid training program equips you with essential skills in communication, problem-solving, and industry tools. Enjoy competitive benefits including health insurance, retirement plans, and opportunities for rapid advancement within our Atlanta headquarters.
As a leader in Georgia's tech support sector, we foster a culture of growth and inclusivity where your potential matters more than your past experience. If you're ready to build a rewarding career path while serving diverse clients across the Southeast, this is your moment to shine.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve client inquiries and technical issues with empathy and efficiency
- Document interactions using CRM systems and maintain accurate records
- Collaborate with technical teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we provide full training
- Strong verbal and written communication skills
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Valid Georgia driver's license (for occasional client visits)
- Pass background check and drug screening