Job Description
Join our dynamic team at Texas Retail Solutions and kickstart your career with weekly pay! We're seeking motivated Entry-Level Customer Service Associates to deliver exceptional experiences to our growing client base. This role offers rapid growth opportunities, comprehensive training, and the financial flexibility of weekly paychecks. Perfect for recent graduates or career changers looking to build foundational skills in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our proprietary CRM system
- Process orders, returns, and exchanges accurately
- Document all customer interactions in compliance with company protocols
- Collaborate with support teams to resolve complex escalations
- Meet weekly performance metrics for call quality and resolution time
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal communication and active listening abilities
- Ability to work flexible shifts including weekends
- No prior experience required - we provide comprehensive training
- Positive attitude and commitment to customer satisfaction
- Must pass background check and drug screening