Job Description
Join Baltimore's fastest-growing customer service team and launch your career with zero experience required! We're seeking motivated individuals to provide exceptional support to our diverse client base. Enjoy comprehensive training, flexible scheduling, and clear pathways for advancement within our supportive environment.
Why Baltimore City Solutions? Our team-first culture offers:
- 401(k) matching program
- Health benefits (Day 1)
- Paid time off
- Tuition reimbursement
- Modern downtown workspace
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM system
- Collaborate with team members on complex cases
- Meet daily performance metrics
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills
- Ability to multitask in fast-paced setting
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown office
- Willingness to work flexible hours