Job Description
Launch your career with Horizon Solutions Inc. in Colorado Springs! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive training, flexible schedules, and opportunities for growth within our supportive environment. If you're passionate about helping others and eager to learn, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions in CRM systems with accuracy
- Collaborate with team members to resolve complex issues
- Identify opportunities to improve customer satisfaction
- Complete product knowledge training modules
- Meet daily performance metrics for response times
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Basic computer proficiency
- Problem-solving mindset
- Team player mentality