Job Description
Are you a motivated self-starter looking to launch a rewarding career in a dynamic environment? Streamline Logistics & Tech is seeking a driven Entry Level Customer Experience Associate to join our expanding team in Jacksonville, FL. We pride ourselves on providing top-tier service and are looking for individuals ready to grow with us.
In this role, you will be the face of our brand, ensuring our clients receive the support they need to succeed. You will gain valuable experience in client relations, problem-solving, and operational workflow management. This is a fantastic opportunity for recent graduates or those transitioning into a corporate career.
Why Join Us?
- Competitive starting salary and performance bonuses.
- Comprehensive training program to fast-track your career.
- Modern, collaborative office culture in the heart of Downtown Jacksonville.
- Health, dental, and vision insurance from day one.
Responsibilities
- Client Communication: Serve as the primary point of contact for client inquiries via phone, email, and chat, ensuring a professional and positive experience.
- Issue Resolution: Investigate and resolve customer concerns efficiently, escalating complex issues to management when necessary to ensure 100% satisfaction.
- Documentation: Maintain accurate and up-to-date customer records in our CRM system, logging interactions and updates.
- Process Improvement: Assist the team in identifying workflow inefficiencies and suggest improvements to enhance the customer journey.
- Team Collaboration: Work closely with sales and operations teams to ensure alignment on client goals and project timelines.
- Product Knowledge: Continuously learn about our products and services to provide accurate information and recommendations to clients.
- Feedback Analysis: Gather client feedback and report trends to management to help shape our service strategies.
Qualifications
- Education: High School Diploma or GED required; Bachelor’s degree in Business, Communications, or related field is a plus.
- Communication: Excellent verbal and written communication skills with a friendly and professional tone.
- Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and willingness to learn new software quickly.
- Attitude: Demonstrated eagerness to learn, adaptability, and a proactive approach to problem-solving.
- Reliability: Ability to work full-time hours (Monday-Friday) and maintain a punctual attendance record.
- Experience: Previous customer service experience is a plus, but not required for this entry-level position.