Job Description
Are you looking for a rewarding career in customer experience? Horizon Solutions Inc. is seeking a motivated Entry Level Customer Experience Associate to join our dynamic team in Columbus, Ohio. We offer a comprehensive training program and a clear path for advancement for those who are eager to learn and grow.
As a member of our team, you will be the face of our brand, ensuring our clients receive the top-tier service they deserve. We pride ourselves on a collaborative work environment and a culture that values innovation and dedication.
Why Join Us?
- Competitive starting salary and performance bonuses.
- Full health, dental, and vision insurance from day one.
- Generous paid time off and holiday package.
- Comprehensive on-the-job training and mentorship.
- Career advancement opportunities within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Document all customer interactions and account information accurately in our CRM system.
- Collaborate with the sales and technical teams to ensure a seamless customer journey.
- Assist in the onboarding process for new clients and explain product features effectively.
- Participate in daily team meetings and training sessions to improve performance and product knowledge.
- Identify opportunities to upsell products and services to existing customers.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Strong verbal and written communication skills with a focus on customer service.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- A positive attitude and the ability to work well in a fast-paced team environment.
- Problem-solving skills with a detail-oriented approach to tasks.
- Reliability and the ability to work full-time hours (40 hours per week).
- Previous customer service experience is a plus, but not required.