Job Description
Join our award-winning team at Stellar Customer Solutions as a Call Center Agent in sunny St. Petersburg, FL! We're seeking motivated individuals with no prior experience to launch their careers in customer service. Enjoy comprehensive training, flexible scheduling, and a supportive environment where your growth matters. Benefits include: health insurance, paid time off, 401(k) matching, and career advancement opportunities. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call quality and efficiency
- Collaborate with team members to improve customer experiences
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- No prior call center experience necessary
- Strong communication and active listening skills
- Ability to navigate computer systems efficiently
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Must pass background check and drug screening