Job Description
Join our award-winning customer service team and launch your career with no prior experience required! Coastal Connect Solutions is seeking enthusiastic individuals to provide exceptional support to clients across Virginia Beach. We offer comprehensive paid training, flexible scheduling options, and a collaborative work environment designed for growth. Enjoy competitive pay, health benefits, and career advancement opportunities within our expanding organization. If you're a people person with strong communication skills and a desire to succeed, we want you on our team!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Document interactions and maintain detailed case notes in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training to enhance product knowledge and skills
- Adhere to company policies and confidentiality standards
Qualifications
- No prior call center or customer service experience required
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced team environment
- Reliable internet connection for potential remote work options
- Must pass pre-employment background check and drug screen