Job Description
Are you looking for a rewarding career in customer service? Detroit Customer Solutions is currently hiring enthusiastic Call Center Agents in Detroit, MI. We value dedication and offer a comprehensive training program for candidates with no prior experience.
Join our team and help us deliver exceptional service to our clients. We provide a modern work environment, competitive benefits, and a clear path for career growth. If you are a great communicator and ready to start your professional journey, we want to hear from you!
Why Join Us?
- Zero Experience Required: We provide full training and mentorship.
- Competitive Pay: Earn between $16.00 and $19.00 per hour.
- Benefits: Health, dental, and vision insurance available after 90 days.
- Flexible Schedules: Day, evening, and weekend shifts available.
Responsibilities
- Answer inbound and outbound customer calls professionally and efficiently.
- Resolve customer inquiries, complaints, and issues with a focus on customer satisfaction.
- Accurately record customer information and interactions in our CRM database.
- Follow standard operating procedures and call scripts to ensure consistency.
- Collaborate with team leads and other departments to resolve complex issues.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Basic computer skills and ability to navigate multiple software windows.
- Strong verbal communication skills and a clear speaking voice.
- Ability to type 30 WPM or higher.
- Reliable internet connection (if remote) or access to transportation (if on-site).
- A positive attitude and willingness to learn.