Job Description
Join our award-winning customer support team and launch your career in Laredo! No experience needed – we provide comprehensive training to help you succeed. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today and start your journey in customer service excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions and maintain accurate records
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screening
- No prior experience required – training provided!