Job Description
Join our dynamic team as an Entry-Level Call Center Agent in Jacksonville, FL! No experience required – we provide comprehensive training to launch your customer service career. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is our priority. Help us deliver exceptional service to clients while building valuable skills for future opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in client databases
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving mindset
- Basic computer proficiency (typing 30+ WPM preferred)
- Positive attitude and team player mentality
- Reliable internet access for remote work options
- Must pass background check and drug screening