Job Description
Join Alaska Connect Solutions as an Entry-Level Call Center Agent and kickstart your career in customer service! No prior experience required—we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling options, and a supportive team environment in Anchorage's thriving business district. Plus, earn performance bonuses and access to our exclusive employee wellness program.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Alaska residency preferred (not required)