Job Description
Launch your career in customer service with ConnectFirst Solutions! We're seeking motivated individuals with no prior experience to join our dynamic call center team in sunny St. Petersburg, FL. As an entry-level Call Center Agent, you'll receive comprehensive paid training and ongoing support to develop your skills in communication, problem-solving, and customer relationship management. Enjoy a collaborative environment with opportunities for advancement, competitive benefits, and a schedule that works for you. If you're eager to learn and help customers, we want to hear from you!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and skill development sessions
Qualifications
- High school diploma or equivalent (no experience required!)
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and patience when handling customer concerns
- Reliable attendance and punctuality
- Fluency in English (Spanish speakers a plus!)