Job Description
Join our award-winning team as a Call Center Agent in Newark, NJ! No experience necessary – we provide comprehensive training to launch your customer service career. Enjoy competitive pay, flexible scheduling, and growth opportunities within a supportive environment. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication skills and clear speaking voice
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Must pass background check and drug screening