Job Description
Are you an empathetic problem-solver looking for a stable, direct-hire opportunity in sunny San Diego? Apex Support Services is seeking a dynamic Call Center Agent to join our elite customer experience team. We pride ourselves on delivering world-class support, and we want you to be a key part of our mission.
As a Call Center Agent, you will be the voice of our brand, ensuring every customer interaction is positive, efficient, and resolution-oriented. We offer a hybrid work model, comprehensive health benefits, and a clear path for career advancement within the organization.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on resolution and customer satisfaction.
- Assist customers with product inquiries, account troubleshooting, and technical support inquiries.
- Document detailed notes and interactions accurately in our CRM (Salesforce/Zendesk).
- Adhere to call scripts and quality assurance standards to maintain high performance metrics.
- Identify upsell opportunities and cross-sell products based on customer needs.
- Collaborate with the technical support team to escalate complex issues and ensure follow-through.
- Participate in daily training sessions and team meetings to stay updated on product knowledge.
Qualifications
- High school diploma or GED required; Associate’s degree is a plus.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Excellent verbal communication skills with the ability to de-escalate tense situations.
- Proficient computer skills, including typing speed of 35+ WPM.
- Strong problem-solving abilities and a genuine customer-first mindset.
- Reliable internet connection and a dedicated workspace for hybrid work.
- Ability to work flexible hours, including evenings and weekends.