Job Description
Join our award-winning customer service team in sunny San Diego! We're seeking passionate individuals to represent top-tier brands as Direct Hire Call Center Agents. Enjoy a vibrant workplace culture with growth opportunities, comprehensive benefits, and the chance to make a real impact. No cold calls – you'll handle inbound inquiries from satisfied customers while building lasting relationships.
Our state-of-the-art facility offers flexible scheduling, free parking, and a supportive environment designed for success. Take the next step in your career with a company that invests in its people.
Responsibilities
- Handle high-volume inbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and knowledge base
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with specialists on complex escalations
- Participate in ongoing product training and coaching sessions
- Contribute to process improvement initiatives
Qualifications
- 1+ years of call center or customer service experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Spanish bilingual candidates strongly encouraged to apply
- Flexibility to work evenings/weekends as needed
- Positive attitude with problem-solving mindset