Job Description
Join our award-winning customer experience team in Reno! We're seeking passionate Direct Hire Call Center Agents to deliver exceptional service while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. Located in downtown Reno, our modern office offers stunning Sierra views and a dynamic work environment where your voice matters.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving abilities under pressure
- Positive attitude with team-oriented mindset
- Ability to work flexible shifts (evenings/weekends)
- Valid Nevada work authorization required