Job Description
Join our award-winning customer service team as a Direct Hire Call Center Agent in Plano, TX! GlobalConnect Solutions offers a dynamic, supportive environment where your communication skills shine. We provide comprehensive training, competitive benefits, and career growth opportunities. Be the voice of our clients while enjoying a modern workplace with flexible scheduling and performance bonuses. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and resilience under pressure