Job Description
Join our award-winning customer service team in Dallas, TX! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace with modern amenities.
As a key member of our customer success team, you'll resolve inquiries, build client relationships, and contribute to our industry-leading satisfaction rates. We invest heavily in your development through paid training, career advancement pathways, and performance bonuses.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM tools
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality metrics (FCR, CSAT, AHT)
- Collaborate with tech support for complex escalations
- Participate in team huddles and continuous improvement initiatives
Qualifications
- 1+ years call center or customer service experience
- Strong typing skills (40+ WPM) and CRM proficiency
- Exceptional verbal communication and active listening
- Ability to work flexible shifts (evenings/weekends)
- High school diploma or equivalent; college preferred
- Bilingual (English/Spanish) a major plus