Job Description
Join our award-winning customer service team in Dallas, TX as a Direct Hire Call Center Agent! We're seeking motivated professionals to deliver exceptional support experiences while building rewarding careers with comprehensive benefits and growth opportunities. Enjoy a modern work environment with competitive pay, health benefits, and advancement potential within our Fortune 500 partner network. Perfect for career changers and customer service enthusiasts ready to thrive in a dynamic, supportive atmosphere.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal tools
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex issue resolution
- Participate in ongoing product and process training
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Type 35+ WPM with strong computer navigation
- Ability to multitask in fast-paced environments
- Flexibility to work rotating schedules including weekends
- Positive attitude with problem-solving mindset