Job Description
Join Buffalo's premier customer service team as a Direct Hire Call Center Agent! We're seeking energetic professionals to represent top brands and deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in downtown Buffalo. No cold calling – focus on resolving inquiries and building relationships. Apply today to start your rewarding career!
Responsibilities
- Handle inbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve processes
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to upsell relevant services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Strong typing proficiency (35+ WPM)
- Reliable transportation to downtown Buffalo location
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience in fast-paced settings