Job Description
Join our award-winning team immediately! We're seeking dynamic Call Center Agents to deliver exceptional customer experiences for Fortune 500 clients in Raleigh, NC. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with rapid advancement opportunities. No experience required – we provide paid training!
Why Choose Us? Flexible schedules, health/dental insurance, 401k matching, monthly performance bonuses, and a vibrant downtown location.
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Meet/exceed daily performance metrics (call volume, CSAT)
- Collaborate with support teams to resolve complex issues
- Document interactions accurately in real-time
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Type 40+ WPM with strong computer literacy
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Problem-solving mindset with conflict resolution abilities
- Reliable transportation to downtown Raleigh office
- Availability for evening/weekend shifts