Job Description
Join Alaska's premier telecommunications leader as a Call Center Agent in Anchorage! We're seeking customer-focused professionals to deliver exceptional support across voice, internet, and mobile services. Enjoy competitive pay, comprehensive benefits, and career growth in a supportive environment where your skills make a real difference.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off
- Professional development programs
- Employee discounts on services
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve technical inquiries and billing concerns for residential/business customers
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Proactively identify upsell opportunities for service enhancements
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including weekends
- Alaska residency required