Job Description
Join our award-winning customer support team as a Trainee and launch your career in a high-growth tech environment! We're seeking motivated individuals with exceptional communication skills to provide world-class support to our Fortune 500 clients. This accelerated 6-month program combines comprehensive training with hands-on experience, offering a clear path to a permanent senior role with competitive benefits and growth opportunities.
Our Newark headquarters features state-of-the-art facilities, flexible work arrangements, and a vibrant culture that values innovation and employee development. Enjoy industry-leading compensation, comprehensive health benefits, and professional development funds as you build expertise in CRM systems, conflict resolution, and technical troubleshooting.
Responsibilities
- Master product knowledge and support protocols through our intensive training curriculum
- Resolve complex customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Document cases accurately in Salesforce while maintaining detailed knowledge base contributions
- Collaborate with senior agents to develop escalation protocols and process improvements
- Participate in quarterly skill assessments to track progress toward senior certification
- Contribute to team initiatives focused on reducing average handle time by 15%
Qualifications
- Associate's degree or equivalent experience in customer service/tech fields
- Proven ability to multitask in fast-paced environments with competing priorities
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills with neutral accent
- Ability to work flexible shifts including evenings/weekends during peak seasons
- Basic technical troubleshooting experience for software/hardware issues
- Must pass background check and pre-employment assessment