Job Description
Join Denver's premier customer experience team as a High-Paying Call Center Agent at Peak Performance Solutions. We're seeking motivated professionals to deliver exceptional service while earning industry-leading compensation. Enjoy comprehensive benefits, flexible scheduling, and clear career advancement pathways in our state-of-the-art downtown facility.
Why Choose Us?
- Top-tier compensation package with uncapped earning potential
- Health/dental/vision insurance + 401(k) matching
- Tuition reimbursement and professional development funds
- Modern remote-first hybrid work options
- Quarterly performance bonuses and recognition programs
Responsibilities
- Handle high-volume inbound/outbound calls with average 25+ daily interactions
- Resolve customer inquiries regarding products/services with first-contact resolution
- Meet/exceed KPIs: 85% CSAT, 25+ AHT, 95% adherence
- Document interactions accurately in Salesforce and CRM systems
- Collaborate with technical support teams for complex issue escalation
- Participate in weekly training sessions on product updates and soft skills
- Identify upsell opportunities for premium service packages
Qualifications
- Minimum 2 years B2B customer service experience in regulated industries
- Proven track record of meeting/exceeding sales targets (25%+ YoY growth preferred)
- Advanced proficiency in Salesforce, Zendesk, and CRM platforms
- Excellent bilingual skills (English/Spanish) required
- Ability to work flexible shifts including nights/weekends (4x10 schedule)
- Strong conflict resolution with documented low escalation rates
- CompTIA A+ or equivalent technical certification preferred
- Valid Colorado driver's license for occasional off-site client meetings