Job Description
Join our award-winning customer experience team in sunny Tampa, FL! We're seeking dynamic Call Center Agents to deliver exceptional support and drive customer satisfaction. Enjoy a competitive salary, comprehensive benefits package, and opportunities for career advancement in a modern, collaborative environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Ability to navigate multiple software systems
- Strong typing speed (40+ WPM)
- Flexible schedule availability including weekends
- Positive attitude and resilience under pressure