Job Description
Join our award-winning customer service team in Raleigh, NC! As a Direct Hire Call Center Agent, you'll be the voice of our brand, delivering exceptional support to valued customers. We offer competitive compensation, comprehensive benefits, and a supportive team environment where your contributions are recognized. If you're passionate about problem-solving and thrive in a dynamic setting, this is your opportunity to grow with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service efficiency
- Participate in ongoing training programs
- Identify upsell opportunities when appropriate
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Windows-based systems
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Must pass background/drug screening