Job Description
Join our award-winning customer service team in the heart of Minneapolis! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workplace culture. No weekends or holidays required!
Why You'll Love Working With Us:
• Industry-leading training program
• Career advancement opportunities
• Health/dental/vision insurance
• 401(k) with company match
• Flexible PTO policy
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools (Salesforce experience preferred)
- Document interactions accurately in our ticketing system
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols (HIPAA/PCI-DSS as applicable)
Qualifications
- High school diploma or equivalent (college degree a plus)
- 1+ years customer service or call center experience
- Exceptional verbal communication skills
- Proficient with Microsoft Office Suite
- Ability to type 35+ WPM
- Positive attitude under pressure
- Authorized to work in the US permanently