Job Description
Join Albuquerque's premier customer service team as a Direct Hire Call Center Agent! We're seeking motivated professionals to deliver exceptional support experiences across multiple industries. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in New Mexico's vibrant tech hub. No weekends or holidays required!
Our modern downtown facility offers a collaborative environment with state-of-the-art technology and supportive team leaders. Perfect for career changers and experienced agents alike, this role provides stable employment with advancement paths into team leadership and specialized support roles.
Responsibilities
- Handle 50-75 inbound/outbound customer calls daily with exceptional professionalism
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex customer escalations
- Maintain 95%+ customer satisfaction metrics through empathetic communication
- Participate in quarterly training sessions to enhance product knowledge
- Support team goals by meeting/exceeding productivity benchmarks
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service or call center experience
- Proficient in CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Exceptional verbal communication skills with clear articulation
- Ability to type 40+ WPM with 98% accuracy
- Stress management skills for high-volume environments
- Must pass criminal background check and drug screening
- Spanish bilingual candidates strongly encouraged to apply